Frequently Asked Questions
How long does delivery take in the UK?
We offer free shipping across the UK. Orders usually arrive within 5–10 business days with full tracking.
Are your pet products safe?
Absolutely. All our pet items are made from BPA-free, non-toxic, and durable materials — perfect for everyday use with your furry friend.
Do your products suit both dogs and cats?
Yes — we carefully select products that are suitable for small to medium dogs and all breeds of cats. Each listing shows detailed info and sizes.
What is your return policy?
You can return items within 14 days of delivery. Just contact us with your order number and reason — we’ll take care of the rest.
Do you add new pet products regularly?
Yes! We’re constantly expanding our range with smart, useful, and playful pet accessories to keep your pets happy and healthy.
How can I contact your support team?
You can always email us at support@globorislux.com. We reply within 24 hours on working days.
Still have questions?
We’re here to help — for you and your pets.